CPP31318
Certificate III in Security Operations

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit specifies the skills and knowledge required to manage conflict and security risks using negotiation techniques.

It includes:

reviewing and applying workplace procedures and policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

maintaining situational awareness to identify and assess sources of conflict and risk, and selecting and implementing response options within the scope of own authority

using negotiation and communication techniques to resolve conflict, minimise risk and encourage a shared approach to conflict resolution

working with others to report, evaluate and improve response procedures.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to maintain operational safety and security of the work environment.

It includes:

reviewing work instructions and applying procedures and policies to comply with legal rights and responsibilities

assessing the work environment to identify risks and vantage points

monitoring environmental factors to maintain operational safety and security and recognise changing circumstances

formulating and implementing security response measures that maximise safety and security

reporting and preserving incident scenes.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to determine and implement responses to security risk situations.

It includes:

reviewing and complying with workplace procedures, policies and legal rights and responsibilities to implement security risk responses within specified legal and strategic limits and the scope of own competence and authority

identifying and verifying security risk situations and exchanging information with others to clarify risk factors, assess risk and formulate response options appropriate to the degree of risk

evaluating, selecting and implementing a preferred security response that maximise the safety and security of people, property and premises

reporting, securing and preserving the incident scene.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to coordinate monitoring and control of individual and crowd behaviour.

It includes:

assessing and controlling potential threats and security risks associated with site layout and monitoring individual and crowd behaviour and movement

implementing security response procedures to control risk, remove immediate threat and seek assistance

recording, reporting and reviewing work outcomes to identify procedural improvements.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to coordinate provision of quality security services to a range of clients.

It includes:

clarifying work instructions, procedures and policies to deliver quality client services that satisfy specific client needs and preferences

using interpersonal techniques and negotiation to offer service options that meet client requirements

monitoring services and implementing contingency measures to maintain client satisfaction and negotiate resolution of conflict or client complaints

using interview and survey techniques to gather feedback on client service satisfaction and identifying and implementing service improvements.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to gather, organise and present security information and documentation. It includes:

collecting and validating security information using factual and surveillance methods and information technologies

presenting gathered security information into a documented report within required timeframes

technology skills to access, store, study, retrieve, transmit and manipulate data or information.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

The unit applies to workers in any context exposed to difficult and challenging behaviour.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

This unit specifies the skills and knowledge required to control persons using batons.

It includes:

following correct procedures for drawing and holding batons and adopting stance and tactical positioning

using negotiation techniques to defuse conflict, and direct and restrain a person

using a baton to apply defensive strikes to target areas of the body, and avoiding vital areas and monitoring the wellbeing of the subject

reviewing and evaluating the effectiveness of the response to identify improved practices.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to restrain persons using handcuffs.

It includes:

identifying and assessing the need to use handcuffs, confirming personal safety needs including personal protective equipment (PPE) and monitoring and observing the subject to approach allowing a safe defensive distance

applying handcuffs using appropriate pressure, checking that they are locked and can be unlocked, and minimising physical contact and humiliation or indignity that may be suffered by the subject

using communication to give directions and warnings, and removing handcuffs in a manner that maintains control of the subject.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to inspect and test cash-in-transit security equipment and rectify identified faults to ensure continuity of cash-in-transit security services.

It includes:

reviewing maintenance schedules and manufacturers’ instructions to inspect and test a range of cash-in-transit equipment, components and warning systems to confirm operational effectiveness and identify faults

assessing the impact of faults on cash-in-transit security services, and promptly coordinating replacement systems or equipment to ensure continuity of services

regular monitoring of the work environment to identify, assess and control potential hazards and risks.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to implement cash-in-transit security procedures to protect consignments and secure the work area.

It includes:

reviewing and complying with work instructions, workplace procedures and policies and legal rights and responsibilities including workplace health and safety (WHS) to identify and control hazards and risks

constant surveillance of people, vehicles and goods in the work area, operating security systems to prevent unauthorised access, and coordinating a response to security incidents to maintain safety and security of the consignment, self, people and property

problem-solving to predict consequences and apply contingencies where incidents can escalate to emergency situations.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to load and unload cash-in-transit in secured and unsecured environments.

It requires

constantly monitoring people, vehicles and goods in the loading area and implementing security procedures to prevent unauthorised access to cash-in-transit consignments

securely transferring, verifying and delivering consignments and recording and reporting non-conformances

formulating and applying contingency measures to respond to changing risk circumstances and maintain security during cash-in-transit operations.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.