The Learner Information Booklet is provided below for easy access for learners to all the key factors that can be considered when contemplating a study program, or assessment process, with CLET. This booklet is made available to learners prior to enrolment, and issued by email to learners following confirmation of enrolment, for those undertaking full study programs. It remains available here for all other learners.

Download CLET Learner Information Booklet (PDF)

Feedback from learners, positive or negative, is highly valued and assists CLET to strive for excellence through constant evaluation and continuous improvement.

To address a complaint, or appeal an assessment, RPL or Credit Transfer decision, learners or clients are advised to refer to the following Complaints and Appeals Policy and Procedure:

Download Complaints and Appeals Policy and Procedure

To support the Complaints and Appeals Procedure please access the relevant form below.

To submit a complaint, please download the Complaints Form, complete, and submit:

Download Complaints Form

To request an appeal against a decision, please download the Request to Appeal a Decision Form, complete and submit:

Download Request to Appeal a Decision Form

Updated 1 June 2025

Course fees become due and payable in full on the course commencement date. Payment plans are offered as a convenience by CLET and do not negate a student’s liability for the full fees at the course commencement date.

The refund policy explains that no refund of fees will be made after the course commencement date. Please download a copy of the refund policy below.

Download CLET Refund Policy (PDF)

CLET manages information pursuant to the Privacy Act 1988 (Cth) and the Australian Privacy Principles as outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth). It also abides by the Privacy Amendment (Notifiable Data Breaches) Act 2017.

The CLET privacy policy extends to all learners and staff of the RTO. CLET is specifically mindful of the privacy needs of its specialist clients who require confidentiality and security in relation to their work experience and their documentation and information is treated accordingly.

Download CLET Privacy Policy (PDF)

CLET makes payment plans available for the convenience of learners. Please read the policy below prior to commencing a payment plan.

Download CLET Payment Plan Policy (PDF)

All students with CLET have the option to change their enrolled course to any other course offered by CLET within the following guidelines.

Any change from a course at one level to a course at a different level or at the same level, can occur at any time assuming that the learner meets all established entry requirements of the new course. Course fees paid to date on the original course can be transferred to the new course on a pro-rata basis, measuring resources already made available and/or expended by CLET on the learner's participation in the original course.

Download CLET Course Change Policy (PDF)

Courses offered by CLET are fully flexible with no due dates.

The total anticipated times for completion of CLET courses are as follows:

• Certificate IV level – 24 months
• Diploma level – 24 months
• Advanced Diploma level – 36 months

Extensions are available for all CLET courses. However, courses regularly change and sometimes an extension is not an option that CLET can provide. You can reach out to CLET staff at any time on 1300 760 605 or info@clet.edu.au to enquire about your course timing.

If a course is changing and timeframes are implemented, CLET will advise all affected learners immediately upon learning about the change, and follow up three months, six months, and just prior to the expiration of the transition or teach out period. Wherever possible, CLET will provide options to transfer to the current version of any course that has changed.

Download CLET Course Expiry Policy (PDF)

Here at CLET we strive to ensure that our standards of quality meet the demands stipulated in the VET Quality Framework and pursuant to the 2025 Standards for Registered Training Organisations (RTOs). The CLET Code of Practice has been developed to provide learners and clients with a commitment to the maintenance of high standards in the provision of vocational training and assessment and other client services.

Download CLET Code of Practice (PDF)

CLET is conscious of its impact as a company on its social and economic environment. CLET is an inclusive and diverse work environment.

For CLET, all staff are within virtual reach and interact with management daily. This means that there is little to no threat of labour rights being negatively impacted. This does not negate the responsibility for CLET to preserve the rights of its employees and to ensure their happiness in the workplace.

To support its staff, CLET allowed all employees to leave the shared physical work office and commence working from home in 2019. This improves the working environment for staff and increases family and personal time.

By 2022, CLET had altered all staff working weeks to four days with five days pay. This is supported by research from around the world and increases staff satisfaction, staff work output, and improves staff well-being.

Beyond staff, CLET also recognises the unique needs of its client base and works tirelessly to ensure that these needs are met with minimal stress caused to the individual. To do this, CLET has a team who is online 7 days per week, and answers personal calls and texts at all hours of a day, to ensure that client needs are met. This is in line with a client base who historically work shift work and have post-service mental, emotional, and physical conditions to manage. Flexibility supports this client base and CLET team members embrace the level of social responsibility owed to these workers who have given so much for the community.

CLET also embraces the need to share and encourage learning for all and offers as many opportunities as possible for individuals to increase their learning, or be recognised for existing skills and knowledge. This allows CLET to contribute to the larger community by supporting its individual members in endeavours that improve employment opportunities. This improves individual job satisfaction and supports the local economy.

CLET Training and all associated trading businesses and companies is committed to embracing practices that support and enhance environmental sustainability.

In 2009, CLET implemented its first changes to contribute to environmental sustainability and has been taking dynamic steps to continue and improve its practices. Since 2009 CLET has:

• Reduced the use of paper by almost 98 percent by converting all resources to an online environment and minimised the use of hard copy textbooks
• Adopted the use of environmentally friendly resources where possible
• Increased the purchase of Green Power
• Reduced the amount of waste produced and maximised the amount reused and recycled
• Made environmentally sound purchasing decisions for capital items and consumables

As part of the ongoing commitment to environmental sustainability since 2019, CLET has:

• Continued to minimise the use of paper in office-based operations and across all teaching arenas
• Allowed all CLET staff to work from their own homes, investing heavily in the best technologies that connect them as if they are working in the traditional office environment

CLET and all associated trading businesses and companies are committed to embracing practices that support and enhance environmental sustainability.