FNS30415
Certificate III in Mercantile Agents

Build your knowledge and skills in debt collection, process serving and repossessions. 

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The CLET FNS30415 Certificate III in Mercantile Agents is the ideal qualification to develop skills and knowledge in the areas of process serving, debt collection and repossessions.  Designed to support a role in private investigations, the FNS30415 Certificate III in Mercantile Agents is a great addition to the CPP30707 Certificate III in Investigative Services.  It widens the scope of tasks that can be undertaken in accordance with licensing requirements.

The CLET FNS30415 Certificate III in Mercantile Agents is an entry level course and can be completed fully online, in your own time.  Study resources are made available through CLET's online comprehensive Study Cloud allowing you to complete your studies from any location at any time.

Enrol today and enhance your investigative abilities.

Australian Qualifications Framework
Australian Qualifications Framework
Course Name: Certificate III in Mercantile Agents
Course Code: FNS30415
Maximum Course Completion Time: 2 Years
Units Studied: 12
Nationally Recognised Training:
Fees: $1995
Assessment: Yes
Assessment Due Dates: No - study at your pace
Start Date: Monthly - enrol anytime
Core Units

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.

It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports.

It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.

It applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to correctly interpret and apply industry and organisational procedures, guidelines, policies, ethical standards and sustainability requirements to day-to-day work in the financial services industry.

It applies to individuals with the fundamental skills required to work in the financial services industry and underpins other units used in all sectors of the industry.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This unit describes the skills and knowledge required to research and analyse information to determine the debtor and debt settlement status of individuals or parties such as companies or associations, negotiate with debtors and collect debt.

It applies to individuals who perform debt collection functions within organisations of any size or location.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This unit describes the skills and knowledge required to investigate and analyse client requirements for preparing legal documentation and serving legal processes.

It applies to individuals who are required to serve legal process as part of their role as a mercantile agent within financial services organisations of any size or location.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This unit describes the skills and knowledge required to investigate and locate subjects, determine appropriate means of approach and write relevant reports on the outcomes.

It applies to individuals who use specialised knowledge and follow organisational procedures to complete tasks.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.


Electives

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Act has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to liaise with clients (creditors), the client's debtors and third parties, and apply legal requirements and ethical principles in repossessing property.

It applies to individuals who are required to repossess property as part of their role as a mercantile agent within financial services organisations of any size or location.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This unit describes the skills and knowledge required to develop, compile and document recommendations from debt collection cases.

It applies to individuals who are required to develop and document case recommendations as part of their role as a mercantile agent in debt management and collection.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This unit describes skills and knowledge required to establish contact and rapport with debtors and successfully collect debts using a relevant legal recovery process.

It applies to individuals who use specialised knowledge of legal requirements and follow organisational procedures to complete tasks.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

This course is assessed using a diverse range of assessment strategies to ensure we cover the assessment conditions for each unit of study and provide our students with interesting and flexible assessment experiences.

All assessments are completed in your own time and submitted online, with no assessment due dates. This modern and flexible approach is designed to reduce the uncomfortable pressure and unnecessary stress that traditional assessment testing is so famous for. Marking feedback is provided online usually within 3 weeks of submission.

Many assessments will include researching, reading and analysing information on your computer, laptop or tablet (Internet required), however each unit of study provides assessment instructions and benchmarks you can easily follow to successfully complete each assessment task.

Click here to read in full: How we assess our courses.

Formal Entry Requirements:

There are no formal entry requirements for this qualification, however please read through the following information to assess if you have the English language and literacy skills necessary to successfully complete this course.

Suggested Entry Pathways:

Due to the ASCF core skills of learning, reading, writing, oral communication and numeracy involved in this course, it is suggested that:

Education: you have successfully completed year 10.

Employment: you are currently working in or you have an interest in working in a security or similar role that requires process serving and/or collections.

Is this course right for me?: to assist with your decision, click on the 'Is this course right for me' button positioned at the top of the right hand side of this page and it will ask you questions to assist you in making your decision to enrol.

Technical Requirements: please see the technical requirements below, as you will need access to a modern personal computer and the internet to study this course. In addition, you will need to be able to use this computer, including basic word processing, use of Microsoft Office software and electronic communication platforms and internet search engines.

Enrolment Language, Literacy and Numeracy (LLN) testing: if you cannot meet any of the above suggested entry requirements, which are a guide only and not mandatory, and you would still like to enrol into this course, it is a procedure during our enrolment process to email everyone a link to participate in a short online LLN test that will check your current learning, reading, writing, oral communication and numeracy skills and from these results, allow us to offer you the necessary support needed, if any, to help you successfully complete this course.

This course is delivered in English online and requires all participants to have sufficient spoken and written comprehension to successfully complete all study and assessment requirements.

Participants with English as their second language may need to provide evidence of English language competency if they did not complete year 11 and 12 English before enrolling into the course.

Examples of acceptable evidence:

  • IELTS - testing centres:- Overall score of 5.5
  • TOEFL:- 530 (paper), 197 (computer) or 71 (internet)
  • 12 months in English-speaking employment:- letter from employer or statutory declaration OR
  • Participation in the CLET Language, Literacy and Numeracy (LLN) test as part of the enrolment process that will allow you to record your current core learning, reading, writing, oral communication and numeracy skills against the profile of your selected course. From there, support is offered, if required.

If you do not believe your spoken and written English is at the standard to participate in this course, see the following list of organisations that can provide you with assistance to build your English Language and Literacy skills.

The Reading Writing Hotline

Adult Migrant English Program

If you have read through the above information and you believe you have the English skills to participate and complete this program we are here to support you all the way.

CLET student support is monitored Monday to Friday 8am - 4pm (Qld time), so we are here daily to help you with your studies. You can send an individual message to student support 24/7 and all questions will be answered during 8am-4pm (Qld time) Monday to Friday.

If you would prefer personal contact, you may call the student support line during the above hours for phone support from one of our qualified student support officers.

  • Send a message 24/7
  • Phone Support: 8am-4pm (Qld time) Monday to Friday

RPL is a great way for experienced personnel to receive Nationally Recognised Qualification/s that are assessed to match to their knowledge and skills in recognition of years of service. The award is a formal testament, appreciating the value of these attained knowledge and skills that can then be easily recognised by both the private and public sectors for a smoother transition into new employment.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Collections Officer/Agent
  • Process Servicing
  • Repossessions Officer/Agent
  • Banking Industry
  • Security Officer (Certificate II in Security Operations may also be required)
  • Receptionist - Accounting
  • Administrative Officer - (public or private sector)

Study Online FEES - By Payment Plan: $1995 (Full Fee)

  • Payment Option*: $500 on enrolment plus remaining amount x 3 Monthly payment(s)
  • Payment Option: $1000 on enrolment plus remaining amount x 1 Monthly payment(s)
  • Payment Option: Approved credit assessment payment plan: $500 deposit and payment plan as per CLET credit assessment (for people with relevant previous study or work experience: - call us, email us or live chat with questions)
* 100 Administration fee applies

Recognition of Prior Learning (RPL) is available on all CLET qualifications. If you have completed formal or informal training and have knowledge, skills and employment experience in this area, you may apply for RPL.

You will be asked to provide evidence to support your application and the CLET RPL team will assist you through the RPL assessment process. Apply for RPL below to commence the process. Click here for more information.

Credit is also available for this qualification. If you have completed previous study in this qualification, or an equivalent, you can provide a copy of your transcript/s from your earlier study and CLET will conduct a credit assessment.

Equipment required:

  • Modern computer (PC, Mac or tablet) with speakers, webcam and microphone (smart phones and tablets are permitted as they have built in camera and microphone)
  • Internet (see the technical requirements below for more information on computer and browser requirements

Software required:

  • Microsoft Office software with Word and PowerPoint, or equivalent for Mac or tablet
  • PDF documents are permitted for submission if using tablet applications such as 'Pages' to create your documents

Computer Specifications:

Windows PC / Laptop / Tablet

Apple Mac PC's

Android

  • Android Latest
  • Latest version of Chrome

iPhone & iPad*

* Students using an iPad or iPhone will need to upload documents from a Laptop, PC or have a Dropbox account

Firefox Browser does not support all software provided inside CLET online Study Cloud

CLET technical staff are available if any assistance is required.

Study Now (Online)

This course is a flexible, self paced external course - Study using the latest online software from home with 7 day a week support. No need to attend workshops.

Study from home: self paced

Course Start Dates (Timetable):

  • Monday 17/12/2018
  • Monday 21/01/2019
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Apply for Credit for Prior Study

If you have already studied one or more of the same unit/s from this course, you may submit a request for credit for prior study before enrolling. Once approved this will reduce the course fee that you will be required to pay to complete the remainder of the course.

APPLY FOR CREDIT FOR PRIOR STUDY

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OR call us: 1300 760 605

Why use CLET?

  • Interactive online study and assessments
  • Nationally Recognised Qualifications
  • Enrol 365 days a year
  • Flexible payment plans
  • Recognition of Prior Learning (RPL)
  • Credit for prior study
  • Study resources available 24/7
  • Online Student Support